Privacy Policy Alpha88 – Member Personal Data Protection

Welcome to the alpha88 Privacy Policy page. This document is a binding agreement between you as a user and alpha88 as the operator of this online betting platform. We understand that privacy is more than a formality — it is the foundation of trust that builds a lasting relationship between our platform and every member who uses it.

This Privacy Policy explains in detail how alpha88 collects, processes, stores, and protects your personal data when you use our platform — whether through the official website, mobile app, or any of our official communication channels. It also outlines your rights as a data owner and how to exercise those rights.

By registering as an alpha88 member or by continuing to use our platform after the effective date of this policy, you are deemed to have read, understood, and agreed to all provisions contained in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

Alpha88 only collects data that is necessary to provide you with a safe, legitimate, and high-quality service. No excessive or irrelevant data collection is carried out. The following are the categories of data we collect:

We also automatically collect data via cookies and similar technologies when you browse our platform. More details are available in Section 7 of this document. All data collection is carried out transparently, and you will be informed at the time of collection if it involves a new or different category of data.

Every piece of data we collect has a clear and legitimate purpose. alpha88 does not process your personal data for purposes not stated in this policy without obtaining your consent first. Here are the key purposes of data processing:

• Account Management: Registering your account, verifying your identity, and securely managing your login credentials.
• Transaction Processing: Handling deposits, withdrawals, and all financial activity occurring within your account.
• Legal Compliance: Meeting the KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations required by the relevant authorities.
• Platform Security: Detecting and preventing fraud, account abuse, and any suspicious activity that could compromise the security of other members.
• Customer Support: Providing efficient and personalised assistance when you contact our support team.
• Service Communications: Sending important notifications relating to your account, transactions, terms changes, and security information.
• Platform Improvement: Analysing usage patterns to improve user experience, platform performance, and the development of new features.
• Responsible Gaming: Monitoring betting patterns to identify early signs of problem gambling and offering appropriate assistance.

Alpha88 only sends you marketing communications if you have given explicit consent to receive them. You may opt out of marketing communications at any time through your account settings or by contacting our support team.

Alpha88 does not sell or rent your personal data to any party. However, in the course of legitimate platform operations, there are limited situations where we need to share certain information with trusted parties:

• Payment Providers: Information required to process transactions is shared with payment service providers such as DuitNow, FPX, and registered and approved e-wallets. They are bound by strict confidentiality agreements.
• Game Providers: The minimum technical information required to operate permitted games is shared with our game software providers, who hold certified security standards.
• Authority: We will disclose the required information to lawful authorities such as the Financial Intelligence Unit (FIU) or the police when required by law or court order.
• Technology Service Providers: Companies that assist us with server hosting, analytics, and other technical services may have limited access to data strictly necessary for their assigned tasks.

All third parties we share data with are required to comply with privacy standards equal to or stricter than our own. We regularly audit their compliance with signed data protection agreements.

Protecting your personal data from unauthorised access, loss, or misuse is alpha88's highest priority. We continuously invest in the latest security infrastructure to ensure our platform remains a safe environment for all members.

The technical and organisational measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and our servers are protected with industry-grade encryption. Your address bar will display a padlock icon as confirmation.
• Data Encryption at Rest: Sensitive data stored in our databases, including financial information and passwords, is encrypted using the AES-256 algorithm.
• Layered Access Control: Only authorised personnel with a legitimate business need may access member personal data, with all access recorded in an audit log.
• Two-Factor Authentication (2FA): All members are encouraged to enable 2FA for an extra layer of protection against unauthorized access to their accounts.
• Real-Time Security Monitoring: Our threat detection system operates around the clock to identify and respond to any suspicious activity promptly.
• Regular Penetration Testing: We engage third-party security experts to conduct regular penetration testing to identify and close any vulnerabilities that may exist.

Alpha88 only retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements. When data is no longer needed, it will be securely deleted or anonymised.

Our data retention guidelines are as follows:

• Active Account Data: For as long as your account remains active and you continue using alpha88 services.
• Financial Transaction Records: A minimum of seven years after a transaction occurs, in line with Malaysia's financial legal requirements.
• KYC Documents: Up to five years after account closure, in accordance with applicable AML compliance requirements.
• Support Communication Logs: Two years from the date of last interaction, for reference and service improvement purposes.
• Technical Data & System Logs: Between three and twelve months, depending on the data type and security requirements.

You may request early deletion of your data by contacting our privacy team, subject to legal obligations that may require us to retain certain records for a period stipulated by law.

Alpha88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website. They help our platform remember your preferences and deliver a more personalised and efficient experience.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how users interact with our platform, including the most frequently visited pages and time spent in each section.
• Functional Cookies: Remembering your preferences such as language, currency, and display settings to provide a more personalised experience.
• Analytics Cookies: Used to analyse usage patterns in aggregate for platform improvement purposes. This data is not used to identify you as an individual.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies in your browser, please refer to the relevant browser help documentation.

As an alpha88 member and owner of your personal data, you have rights protected by law. We fully respect these rights and provide straightforward mechanisms for you to exercise them. Here are your key rights:

Alpha88 strictly prohibits individuals under the age of 21 from registering or using our platform. The online betting services we provide are exclusively for adults who have reached the legally prescribed age limit.

We do not intentionally collect any personal data from minors. If we discover that data belonging to a minor has been collected, we will take immediate action to delete that data and close the account in question.

Our strict age verification process includes Malaysian identity card checks during KYC, ensuring only eligible adult users can access the full features of our platform. Parents and guardians who suspect their children may have registered using false information are encouraged to contact our support team immediately.

Alpha88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or relevant technological developments. We are committed to remaining transparent about any changes made.

When we make significant amendments to this policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending email notifications to your registered address at least 14 days before changes take effect.
• Displaying a clear notice on the home page of our platform for at least seven days following any changes.
• Maintaining an archive of previous versions of this policy, available upon request by any member.

Continued use of the alpha88 platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account before they take effect.